Privacy Policy

At Thought Financial, we are committed to  protecting your privacy in accordance with the Privacy Act 1988 (Cth).  This Privacy Policy describes our current policies and practices in  relation to the handling and use of personal information.

What information do we collect and how do we use it?

We will ask you for personal information when we assist you with your  finance. Personal information may include any sensitive information  (including health information) and may include any information you tell  us about any vulnerability you may have. We use the information you  provide to advise about and assist with your credit needs. We only  provide your information to the companies with whom you choose to deal  (and their representatives).

We also use your information to send you requested product  information and to enable us to manage your ongoing relationship with us  e.g. invoicing, client surveys etc.  We may do so by mail or  electronically unless you tell us that you do not wish to receive  electronic communications.  

We may occasionally notify you about promotions, new services and  special offers, events or articles we think will be of interest to you.  We may send you regular updates by email or by post. If you would rather  not receive this information, email or write to us. 

We may also use your information internally to help us improve our services and help resolve any problems.

What if you don’t provide some information to us?

If you don’t provide us with full information, we can’t properly advise or assist you with your credit needs.

How do we hold and protect your information?

We strive to maintain the reliability, accuracy, completeness, and  currency of the personal information we hold and to protect its privacy  and security. We keep personal information only for as long as is  reasonably necessary for the purpose for which it was collected or to  comply with any applicable legal or ethical reporting or document  retention requirements

We hold the information we collect from you electronically and access is protected for our authorised users protected with a password.

We ensure that your information is safe by regularly backing up electronically and access is restricted to authorised users with password security.

Will we disclose the information we collect to anyone?

We do not sell, trade, or rent your personal information to others.

We may need to provide your information to our credit licensee e.g.  for administration and supervision activities, contractors who supply  services to us e.g. to handle mailings on our behalf, or to other  companies in the event of a corporate sale, merger, re-organisation,  dissolution or similar event.  However, we will do our best to ensure  that they protect your information in the same way that we do.

We may also provide your information to others if we are required to  do so by law or under some unusual other circumstances which the Privacy  Act permits.

How can you check, update or change the information we are holding?

Upon receipt of your written request and enough information to allow  us to identify the information, we will disclose to you the personal  information we hold about you. We will also correct, amend or delete any  personal information that we agree is inaccurate.

If you wish to access or correct your personal information please  write to our Privacy Officer srikanth@thoughtfinancial.com.au.

We do not charge for receiving a request for access to personal  information or for complying with a correction request. We do not charge for providing access to personal  information.

Your consent

By asking us to assist with your credit needs, you consent to the  collection and use of the information you have provided to us for the  purposes described above.

Tell us what you think

We welcome your questions and comments about privacy. If you have any  concerns or complaints, please contact our Privacy Officer at srikanth@thoughtfinancial.com.au.

Complaints

Internal Dispute Resolution

If you do have a complaint, please let us know by email, because if  we don’t know about it we can’t fix it. You may also contact us by email  addressed to the Complaints Officer at srikanth@thoughtfinancial.com.au, please make sure you include  as much information as you can.

You should explain the details of your complaint as clearly as you  can. You must do this in writing. When we receive a complaint, we will  attempt to resolve it promptly.

For more information on your privacy rights please visit www.privacy.gov.au